Subject: I cannot make the connection

16. *****
 Q: What if my site does not know Garbo or connection refused? (This
question comes in various formats, but the point of all the queries
is that the user cannot connect to garbo).

 A: Garbo, the system, is managed by Sami Kinnunen (skk@uwasa.fi)
and our main system poiju/reimari is managed by Hannu Hirvonen
(hh@uwasa.fi) who is also our postmaster. Timo Salmi specializes in
Garbo policy decisions, publicity, and MS-DOS material, not in
technical Garbo system management. Nevertheless, here is some
general information.
   In general if you are having problems in reaching Garbo (not
problems with Garbo itself) the first person to contact is your own
site's system manager. For example, if you might get an error
message like "host unknown". This means that your own host does not
know garbo.uwasa.fi. The Garbo information is missing from your
site's hosts-file, and your host is not using distributed name
service. There is nothing we can do about from this end. (You can
try to use the IP number 193.166.120.5 in that case as a temporary
measure).
   You might also get a more radical error message like "Access to
the Scandinavian nodes has been discontinued, due to the slowness
and unreliability of the network connections." Again this is a
problem that has nothing to do directly with Garbo. It is probably a
question of your site's net privileges and arrangements, or a
problem between different networks quite beyond our control.
   There is more information in the item "Re: garbo: cannot map your
network address to a hostname ?" in the feedback and information
file ftp://garbo.uwasa.fi/pc/pd2/tspost18.zip. If you have a
connection, but get something like "We cannot map your network
address to a hostname, if this isn't fixed soon, access from your
host will be unavailable" see that file.
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